Privacy Policy

1. Who we are

DairySarthi is a product of [Company legal name] ("ThinkVexa", "we"), with its registered office at [Registered office address]. This policy covers this website (dairysarthi.com), the DairySarthi office web application, the farmer web page and the Android apps DairySarthi and DairySarthi Kisan.

2. Our role under the DPDP Act, 2023

We follow India's Digital Personal Data Protection Act, 2023 ("DPDP Act") and its rules. When a dairy cooperative, union or society uses DairySarthi, that organisation decides why and how its farmers' and staff's data is processed: it is the Data Fiduciary, and we process the data on its behalf as a Data Processor. For this website and for our own customer relationships, we are the Data Fiduciary.

3. Data we collect

• Identity and contact: name (in Hindi and/or English), mobile number, member or farmer code, village, society and collection centre, and for staff their role and e-mail.
• Sign-in: your mobile number and a PIN (the first PIN is given by your society office; you can change it). Where your cooperative uses SMS, a one-time password (OTP) may be sent instead. PINs are stored only in a protected, non-readable form. Fingerprint unlock happens on your phone; we never receive your fingerprint.
• Milk and money records: collections (quantity, FAT, SNF, rate, amount, shift), ledgers, settlements and payments, and the bank or UPI details needed to pay farmers.
• Device data: device identifier, app version and sync status, used to register devices, keep them secure and let the cooperative block a lost device.
• Location: collection devices may record their location with collections so the cooperative can verify where entries were made, only with Android permission, which can be withdrawn in phone settings.
• Voice and AI questions: when you ask the Dudh Mitra assistant something, by text or voice, your question is processed to produce an answer from your cooperative's data.
• This website: no cookies, no analytics and no trackers. Your language choice is stored only in your own browser.

4. How we use data

• To provide DairySarthi: record collections, calculate prices, settle and pay farmers, print receipts and statements.
• To sign you in, secure accounts and devices, and prevent fraud and duplicate payments.
• To answer questions, including through the Dudh Mitra assistant.
• To meet legal duties, such as tax and accounting record-keeping.
• To reply when you contact us or ask for a demo.

5. Legal basis

We process personal data on the basis of consent given through a clear notice, or for the legitimate uses permitted by Section 7 of the DPDP Act — for example, where you have voluntarily provided data for a specific purpose, or where processing is needed to comply with law. Where you have consented, you may withdraw consent at any time; this does not affect processing already done.

6. We do not sell your data

We do not sell personal data, rent it or use it for advertising. We share it only: with the cooperative or society you belong to; with service providers who help us run DairySarthi — hosting, SMS delivery, payment and payout partners and AI model providers — under contract and only for that purpose; and where the law requires it.

7. Storage and security

Data is encrypted in transit, access is limited by role, sensitive actions need approval, financial changes are audited, bank account numbers are masked, and backups are taken regularly. Each cooperative's data is kept in its own database. No system is perfectly secure; if a personal data breach occurs we will inform the Data Protection Board of India and affected people as the DPDP Act requires.

8. Retention

We keep personal data for as long as the account or contract is active and as needed for the purpose it was collected, and afterwards only as long as the law requires (for example, financial and tax records). Then it is deleted or anonymised.

9. Your rights

• Get a summary of your personal data and how it is processed.
• Have it corrected, completed, updated or erased.
• Withdraw consent.
• Have your grievance addressed.
• Nominate a person to exercise your rights in case of death or incapacity.

As a farmer or staff member, you can also go to your cooperative or society directly; we will help them respond.

10. Children

DairySarthi is meant for adults and organisations. We do not knowingly process data of children under 18 without verifiable consent of a parent or lawful guardian.

11. Grievance Officer

Grievance Officer: [Grievance Officer name], e-mail [Grievance e-mail], [Registered office address]. We will acknowledge and resolve grievances within the time set by the DPDP rules. If you are not satisfied, you may complain to the Data Protection Board of India.

12. Changes

We may update this policy. The date at the top shows the latest version; for significant changes we will give notice in the apps.